Service-centric organizations do not physically manufacture and sell products. Instead, they sell financial, consulting, or a range of other business or consumer services.
Employees and contractors frequently deliver these services, so their processes and data are generally people-centric, rather than product-centric. Some deliver “virtual” products such as digital and media services. Many public sector, healthcare, educational and nonprofit organizations (NPOs) are also service-centric.
Service-centric organizations have different functional needs from those of product-centric or asset-intensive organizations. Their ERP strategy will be focused on “administrative ERP” — primarily financials, human capital management (HCM), and indirect procurement.
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